The relationship between the US and the Philippines goes back many years. Even though the Philippines has been an independent country since July of 1946, they’ve still had a close cultural affinity with the US. Thus it’s no surprise that the many US companies that use lead generation outsourcing from the Philippines are very happy with the results.
Filipinos grow up with close and continuous expose to most of the very same products and services that US consumers know and use. That’s one of the reasons that lead generation outsourcing companies and agents find their jobs relatively easy; i.e. they’re very familiar with the brands and services they’re generating leads for.
It’s a remarkable historical coincidence that the US and Filipino economies have become so intertwined. The call center industry and the lead generation outsourcing services they provide is a good example of that special relationship.
Many Filipinos have become US citizens through serving in the US military especially in the US Navy. At one time the US navy’s largest overseas base was in Subic Bay, Philippines. Although the Philippines have been an independent country for many years their call center industry, and more specifically the lead generation outsourcing part of it, continues to provide valuable services to US companies who need fresh, qualified leads on a daily basis.
Filipino agents who work in these lead generation outsourcing centers enjoy not only their wages and benefits but they also enjoy talking to US consumers. Many times they have brief but interesting side conversations because of their curiosity about America and American life. Often, the Filipino lead generation agent has been to America or has plans to go.
At the corporate level, US business leaders and their accountants are very happy the ROI they receive from using Philippines lead generation outsourcing. Even notwithstanding the sometimes detectable Filipino accent, their English is still very good and they’re very productive. The rates these lead generation outsourcing companies charge are 30-60% less than comparable US based services so that means that the bottom line ROI for their US clients is very good and more than satisfactory.